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Carriage Terms — Gysing

The following Carriage Terms (Shipping Terms & Policy) apply to all purchases made on our website at gysing.com. These terms are effective as of the date posted on this page and may be updated from time to time. By placing an order with Gysing, you acknowledge that you have read and agree to these carriage terms in full.

Shipping Costs

Shipping costs are calculated at checkout based on the destination country or region and the total weight of your package. Gysing strives to offer competitive and transparent shipping rates across all destinations we serve. The exact shipping cost for your order will be displayed before you confirm payment at checkout, allowing you to review all charges prior to completing your purchase.

We may occasionally offer free shipping for orders that exceed a minimum purchase threshold. When free shipping promotions are available, they will be clearly communicated on the product page, at checkout, or through our promotional channels. Please note that free shipping promotions are subject to availability and may vary by destination.

Shipping costs are non-refundable in certain circumstances, including but not limited to cases where a customer refuses delivery of a package, returns an item for reasons unrelated to our error, or cancels an order after the package has already been shipped. In such instances, the original shipping charges will not be refunded, and any return shipping costs may also be deducted from your refund.

Shipping Methods

Gysing offers the following classes of shipping for your convenience. The availability of each shipping method may vary depending on your destination country or region. During checkout, you will see the shipping options that are available for your specific address.

• Standard Shipping: Estimated delivery within 7–21 business days. This is our most economical shipping option and is available to most international destinations.
• Expedited Shipping: Estimated delivery within 5–12 business days. This option provides faster transit for customers who need their orders sooner.
• Express Shipping: Estimated delivery within 3–7 business days. This is our fastest available shipping method and is offered to select destinations.

All shipments include a tracking number so you can monitor the progress of your package from dispatch to delivery. Please note that not all shipping methods may be available for every destination, and Gysing reserves the right to adjust available shipping options based on carrier availability and service restrictions.

Shipping Destinations

Gysing ships internationally to the countries and regions listed at checkout. The specific list of available destinations is determined by our shipping partners and may be updated periodically. We encourage you to verify shipping availability for your location during the checkout process before completing your order.

We strive to ship to as many destinations as possible, including APO, FPO, and DPO military addresses where carrier services permit. However, availability for military addresses may vary, and certain restrictions may apply depending on the destination and shipping method selected.

Gysing reserves the right to decline shipping to certain regions or countries due to legal restrictions, carrier limitations, or other operational considerations. If a destination is unavailable at checkout, please contact us using the information provided in the Contact section below for further assistance.

Order Processing Time

Orders are processed within 1–3 business days after payment confirmation. Please note that business days do not include weekends or public holidays. Orders placed on weekends or public holidays will be processed on the next available business day.

During peak seasons — such as holiday periods, flash sales, or special promotional events — processing times may be longer due to higher order volumes. We will make every effort to process and dispatch your order as quickly as possible, but we cannot guarantee processing within the standard timeframe during these periods. If your order requires additional processing time, you will be notified via email.

Delivery Timeframes

Delivery timeframes depend on the shipping method selected at checkout and the destination country or region. The estimated delivery timeframes for each shipping method are as follows:

• Standard Shipping: 7–21 business days
• Expedited Shipping: 5–12 business days
• Express Shipping: 3–7 business days

These delivery timeframes are estimates only and are not guaranteed. Gysing is not responsible for delays caused by customs clearance procedures, weather conditions, natural disasters, carrier issues, or other circumstances beyond our reasonable control. We recommend selecting a faster shipping method if you require your order by a specific date.

Shipment Tracking

Once your order has been dispatched, Gysing will provide you with a tracking number for your shipment. You will receive a shipping confirmation email containing your tracking number and a link to the carrier’s tracking page.

You can track your package by visiting the carrier’s website and entering your tracking number. Please note that it may take 24–48 hours for tracking information to become available after you receive your tracking number, as the carrier may not have scanned the package into their system yet. If you experience any issues accessing your tracking information, please contact us using the details in the Contact section below.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total displayed at checkout.

Gysing is not responsible for any customs duties, import taxes, or related fees that may be charged by the destination country. We recommend that customers check with their local customs office or government website for information on applicable duties and taxes before placing an international order.

Please be aware that Gysing cannot mark packages as gifts or declare a lower value on customs forms to avoid customs fees. All customs declarations are made in accordance with international trade regulations and the actual value of the goods.

Lost, Damaged, or Delayed Shipments

If you believe your package has been lost or damaged in transit, please contact Gysing within 7 days of the estimated delivery date. We will work with the shipping carrier to investigate the issue and resolve it as promptly as possible.

In the event of a lost or damaged shipment, Gysing will assist you in filing a claim with the carrier when applicable. Please note that Gysing is not liable for delays caused by the carrier, customs authorities, or other circumstances beyond our control. If a claim is approved and a replacement or refund is issued, any original shipping costs will be handled in accordance with our refund policy.

We take the care and safety of your order seriously and work with reputable shipping partners to minimize the risk of loss or damage. However, international shipping involves multiple handling points, and occasional issues may arise. We are committed to resolving any problems in a fair and timely manner.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping addresses at the time of checkout. Gysing is not responsible for packages that are delivered to an incorrect address provided by the customer, nor for packages that are returned to sender due to an invalid or incomplete address.

If a package is returned to Gysing because of an incorrect shipping address, the customer may be responsible for additional shipping costs associated with reshipping the order. We strongly recommend double-checking your shipping address before confirming your order.

If you realize that the shipping address provided is incorrect after placing your order, please contact Gysing immediately. We will do our best to update the address before the package is dispatched, but we cannot guarantee that changes can be made once the order has entered the fulfillment process.

Contact Us

If you have any questions about our Carriage Terms or your shipment, please contact us using the details below:

You can also visit our website at gysing.com for additional information and support.

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